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Reply All and Other Mistakes: Business Etiquette for 2026
The rules that didn't come with your laptop.
Jeff Kitner has collected professional communication missteps for years, and Dallas business leaders keep adding to the list. As NDCC's President & CEO, he's turned those real-world experiences into a candid, conversational workshop that's part presentation, part group therapy. "Reply All and Other Mistakes" covers the habits that define your professional reputation, whether you know it or not: setting up meetings without the back-and-forth, navigating email threads that spiral, knowing when to text versus call versus just let it go, and what your LinkedIn behavior says about you. Come ready to share your own stories. Leave with practical rules you can actually use.
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